Assistant Manager Operation Varite India Pvt. Ltd.

Assistant Manager Operation
Varite India Pvt. Ltd.




Summary
Experience: 5 - 7 Years
Location: Delhi/NCR
Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization

Industry Type: BPO/ITES
Role: Operations Mgr
Functional Area: Banking, Insurance


Desired Candidate Profile

Education/Experience

• Minimum - Graduate

• Minimum 5 years of industry Customer Service experience (annuity, mutual
funds, banking, or insurance) in Non Voice Ops.

• Minimum 1 year as Asst. Manager handling teams.



Skills/Knowledge/Capabilities

• Leadership experience

• Customer service focus

• Ability to work in an environment of multiple priorities and conflicting
deadlines

• Strong people management and leadership skills

• Ability to assess staff strengths and developmental needs and deliver
motivating feedback to have staff thrive and grow

• Ability to build strong relationships with others across business and
technical communities.

• Demonstrate problem solving abilities

• Excellent communication skills

• Ability to "think on your feet"

• Process improvement experience using an methodology



Job Description

Responsibilities

• Lead and inspire multiple teams under severe constraints.

• Manage workflow and resources to consistently meet our service
standards even under pressure situations

• Builds strong relationship with business unit leaders

• Participates on process improvement initiatives for business units

• Provide support on escalated cases and Handles service recovery
situations

• Lead small departmental projects or initiatives that support departmental
goals

• Manages FTE's levels based on budget requirements & direction provided
by Manager

• Acts as BCP Team Leader

• Provide various timely reporting to Manager, production, overtime, FTE's,
savings etc using MS-Excel

• Create an environment of innovation and creativity that leads to continual
process and service improvements

• Help staff assess their career objectives and developmental needs in
achieving those objectives

• Develop team's capability by completing quality/accuracy checks, giving
performance feedback to employees to increase team capabilities and
production levels.

• Develop contingency strategies and plans for staffing changes

• Production support/Quality Check as and when required.



Location -Gurgaon



Company Profile
ABOUT THE COMPANY

"One of the largest financial services company providing financial planning,
life insurance, health insurance, investments and more"

Global Presence: North America , Canada, United Kindom & south East Asia

Employee Strength :- over 25000 world wide


ABOUT VARITE INDIA

VARITE is a global IT company providing software and engineering
consulting and team augmentation services to Fortune 100 Companies in
USA, CANADA and INDIA. VARITE is currently a primary and direct vendors to
the leading corporations in the areas of Networking, Infrastructure
Application Software, Semiconductor, EAI, Portal Technologies, ERP,
Wireless Service Providers, Lending - Mortgage and Financial Services.
Contact Details

Company Name: Varite India Pvt. Ltd.
Website: http://www.varite.com
Executive Name: sangeeta dixit
Address: Varite India Pvt Ltd
AFF-101 Palam Triangle Palam Vihar
GURGAON,Haryana,India 122017
Email Address: sangeeta.dixit@varite.com
Telephone: 91-124-4744000

National Account Manager-Hardware Sydney, NSW

National Account Manager-Hardware

About the Job

• Senior Management Position
• National Responsibility
• Excellent Expansion Plans

Our client is seeking an experienced Account Manager to mangage existing accounts whilst developing new key National Hardware chain accounts.

They are currently expanding their business into new and exciting markets by introducing a range of innovative hardware related products to assist with further market penetration.

If successful you will be reporting to the management team and will be responsible for strategic expansion plans that are either already being rolled out, or for plans yet to be executed by yourself in this position. As you are envisaged to have previous success in a similar role, you will be working with corporate stakeholders in terms of advertising, promotions, pricing as well product range. You will also be actively developing both National and State Business Plans.

If you have as retail background in Hardware sales, Contact Karl on 0408 274 413.

For a confidential discussion regarding this role, please contact Karl Jansson on 02 8031 6201 from Jonathan Wren Sydney.