Assistant Manager Operation Varite India Pvt. Ltd.

Assistant Manager Operation
Varite India Pvt. Ltd.




Summary
Experience: 5 - 7 Years
Location: Delhi/NCR
Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization

Industry Type: BPO/ITES
Role: Operations Mgr
Functional Area: Banking, Insurance


Desired Candidate Profile

Education/Experience

• Minimum - Graduate

• Minimum 5 years of industry Customer Service experience (annuity, mutual
funds, banking, or insurance) in Non Voice Ops.

• Minimum 1 year as Asst. Manager handling teams.



Skills/Knowledge/Capabilities

• Leadership experience

• Customer service focus

• Ability to work in an environment of multiple priorities and conflicting
deadlines

• Strong people management and leadership skills

• Ability to assess staff strengths and developmental needs and deliver
motivating feedback to have staff thrive and grow

• Ability to build strong relationships with others across business and
technical communities.

• Demonstrate problem solving abilities

• Excellent communication skills

• Ability to "think on your feet"

• Process improvement experience using an methodology



Job Description

Responsibilities

• Lead and inspire multiple teams under severe constraints.

• Manage workflow and resources to consistently meet our service
standards even under pressure situations

• Builds strong relationship with business unit leaders

• Participates on process improvement initiatives for business units

• Provide support on escalated cases and Handles service recovery
situations

• Lead small departmental projects or initiatives that support departmental
goals

• Manages FTE's levels based on budget requirements & direction provided
by Manager

• Acts as BCP Team Leader

• Provide various timely reporting to Manager, production, overtime, FTE's,
savings etc using MS-Excel

• Create an environment of innovation and creativity that leads to continual
process and service improvements

• Help staff assess their career objectives and developmental needs in
achieving those objectives

• Develop team's capability by completing quality/accuracy checks, giving
performance feedback to employees to increase team capabilities and
production levels.

• Develop contingency strategies and plans for staffing changes

• Production support/Quality Check as and when required.



Location -Gurgaon



Company Profile
ABOUT THE COMPANY

"One of the largest financial services company providing financial planning,
life insurance, health insurance, investments and more"

Global Presence: North America , Canada, United Kindom & south East Asia

Employee Strength :- over 25000 world wide


ABOUT VARITE INDIA

VARITE is a global IT company providing software and engineering
consulting and team augmentation services to Fortune 100 Companies in
USA, CANADA and INDIA. VARITE is currently a primary and direct vendors to
the leading corporations in the areas of Networking, Infrastructure
Application Software, Semiconductor, EAI, Portal Technologies, ERP,
Wireless Service Providers, Lending - Mortgage and Financial Services.
Contact Details

Company Name: Varite India Pvt. Ltd.
Website: http://www.varite.com
Executive Name: sangeeta dixit
Address: Varite India Pvt Ltd
AFF-101 Palam Triangle Palam Vihar
GURGAON,Haryana,India 122017
Email Address: sangeeta.dixit@varite.com
Telephone: 91-124-4744000